FAQ

1. General Information

What is Continental Products?

Continental Products specializes in premium formal footwear, offering high-quality, durable, and stylish shoes for professionals and fashion-conscious individuals.

Where is Continental Products based?

📍 Business Address:
Continental Products
6139 North Mozart Street, Chicago, IL 60659, United States

How can I contact customer support?

You can reach us via:
📧 Email: support@continentalproducts.store
📞 Phone: +1 (773) 895-5491
🕒 Working Hours: Monday – Friday, 9 AM – 5 PM (Central Time)

2. Ordering & Payment

How do I place an order?

1. Browse our collection and add items to your cart.
2. Proceed to checkout and enter your shipping and payment details.
3. Confirm your order, and you’ll receive a confirmation email.

What payment methods do you accept?

We accept the following secure payment methods:
✔ Visa
✔ MasterCard
✔ American Express
✔ Discover
✔ JCB
✔ Diners Club
✔ Apple Pay

Note: We do not accept Cash on Delivery (COD) at this time.

Is my payment information secure?

Yes! We use SSL encryption to protect all transactions. Your payment details remain confidential and secure.

3. Shipping & Delivery

What are your shipping options?

📦 Shipping Methods:
✔ Standard Shipping – 3–6 business days (Free on all orders)
✔ Express Shipping – 2–3 business days (Additional charges apply)

How long does order processing take?

We process orders within 1–2 business days (Monday to Friday).

Do you ship internationally?

At this time, we only ship within the United States.

How can I track my order?

Once your order ships, you will receive a tracking number via email. You can track your package on our website or the carrier’s site.

4. Returns & Refunds

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be:
✔ Unused & Unworn – In original condition with tags attached.
✔ In Original Packaging – Must be returned in the original box.
✔ With Proof of Purchase – A receipt or order confirmation is required.

How do I initiate a return?

📧 Email us at support@continentalproducts.store with your order number and reason for return. We will provide a Return Authorization Number (RAN) and return instructions.

How long does it take to process a refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

Who pays for return shipping?

Customers are responsible for return shipping costs, unless the return is due to a defective, incorrect, or damaged item.

5. Product Information

Are your shoes true to size?

Yes, our shoes run true to size. Please refer to our Size Chart on each product page for guidance.

Are your products eco-friendly?

Yes! We prioritize sustainability by using eco-friendly materials and ethical manufacturing practices.

Do you offer wide or narrow sizes?

Currently, we offer standard sizes. For specific fit concerns, contact us before placing an order.

6. Account & Technical Support

How do I create an account?

You can create an account during checkout or on our Sign-Up Page.

I forgot my password. How can I reset it?

Click on the “Forgot Password” link on the Login Page and follow the instructions.

Why isn’t the website working properly?

If you experience issues, try:
✔ Clearing your browser cache
✔ Using a different browser
✔ Disabling browser extensions

If the issue persists, email us at support@continentalproducts.store.

Still Have Questions?

📧 Email: support@continentalproducts.store
📞 Phone: +1 (773) 895-5491
🕒 Support Hours: Monday – Friday, 9 AM – 5 PM (Central Time)