Return and Refund policy

At Continental Products, we prioritize customer satisfaction. If you are not fully satisfied with your purchase, we offer a 30-day return policy with a clear and fair process.

1. Return Window

You may request a return within 30 days from the delivery date.

2. Return Eligibility

To qualify for a return, items must meet these conditions:
✅ Unused & Unworn – Must be in original condition, with tags attached.
✅ Original Packaging – Product should be returned with all accessories.
✅ Proof of Purchase – A valid receipt or order confirmation is required.

⛔ Non-Returnable Items

We do not accept returns on:

• Final sale items
• Gift cards
• Personalized/custom-made products
• Items damaged due to misuse

3. How to Initiate a Return

Follow these steps to process your return:

1️⃣ Contact Us – Email support@continentalproducts.store with your order number and reason for return.
2️⃣ Approval & Instructions – Once approved, we will provide a return shipping label and instructions.
3️⃣ Ship the Item – Securely pack the product and send it back using our provided label.

🚨 Note: Unauthorized returns (without prior approval) will not be accepted.

4. Damaged, Defective, or Incorrect Items

Received a damaged or incorrect item? Contact us within 48 hours of delivery with:
✔ Order Number
✔ Clear Photos of the Issue

We will arrange a replacement or full refund at no extra cost.

5. Exchanges

Need a different size or color? Follow these steps:

✔ Step 1 – Request a return using the process above.
✔ Step 2 – Once approved, place a new order for the correct item.

📌 This ensures faster processing and availability.

6. Order Cancellations

You can cancel an order under these conditions:

✔ Before Shipment: Full refund issued.
✖ After Shipment: You must follow the return process.

7. Refund Process

Once your return is received and inspected, we will notify you about the refund status.

✔ Processing Time – Refunds are processed within 5-10 business days to the original payment method.
✔ Bank Delays – Some banks or credit card companies may take additional time.
✔ Haven’t received your refund? Contact us at support@continentalproducts.store after 15 business days.

8. Contact Us

For any return, refund, or order-related questions, reach out to us:

📧 Email: support@continentalproducts.store
📞 Phone: +1 (773) 895-5491
🕒 Support Hours: Monday – Friday, 9 AM – 5 PM (Central Time)
💬 24/7 Email Support: Replies within working hours

📍 Company Details

Business Name: Continental Products
Registered Address: 6139 North Mozart Street, Chicago, IL 60659, United States